FAQs
How do I order and pay for my tub(s)?
1
Each tub is hand crafted to order so the first step is reaching out to us via out email/contact form. From there we will reach out to you with our current timeline. From the time we receive your order we you will be added to our queue and your spot on the waitlist with be secured. Times vary based on our workload at the time of your request. There may not be a waitlist when you reach out, but with our business structure this set up works best to make sure everyone is getting a fair return time. This is why we do not offer an “add to cart” feature on our website. Our timeline for shipping is 4-6 weeks from the day we start crafting your tub. This does not necessarily mean it will take that long to get your tub out but again with work load it can be realistic. We will do everything we can to get your one of kind artisan made tub to you as soon as possible.
Does the water need to be stirred?
2
Yes, with a woodfired soaking tub there is no mechanical movement of water and although through Thermosiphon the water will cycle, it can stratify meaning the hot water will stay as a top layer and the cold water will stay at the bottom of the tub. All you need to do is stir water while checking the temperature and you will feel exactly what we mean. A small cedar paddle is a great tool for stirring, especially for our larger tub, and it gives off a pleasant Cedar aroma.
How long does it take to fill?
3
Small Tub takes roughly 10 mins with regular garden hose on city water, Large Tub roughly 25 minutes with regular garden hose on city water. If you have a well it can vary based on the flow rate of your well pump.
4
How does delivery work?
4
Does my tub come with a wood stove?
Shipping cost and times vary considerably depending on your location and our current waitlist. From the day we start crafting your tub it will ship within 4-6 weeks. We have multiple freight options available and in certain circumstances will deliver personally on a flatbed truck or trailer.
No, we are partnered with islandhottub.com which has been the exclusive North American distributor of the Japanese made Ofuro wood stove for the last 40 years. We have a link that will take you to their website and ordering is very easy and there is a wealth of information on their page as well. These wood stoves are made by the true masters of the Japanese bath culture. They have refined these stoves to be incredibly efficient and very aesthetically pleasing.
The Chofu Stove- The Chofu is a precision‑built, stainless‑steel wood‑fired water heater designed for DIY hot tubs. It uses a thermosiphon system to circulate water without pumps or electricity, and its double‑walled water‑jacket design maximizes heat transfer from the firebox to the water. The stove is made in Japan and is exported to various markets, including the United States, where it is sold through the distributor Island Hot Tub.
